Last updated: October 1, 2026
Our products are digital downloads delivered instantly, so all sales are generally final. We still want you to be happy — here is when we can help.
We will fix, replace or refund if:
- The file is corrupted, incomplete or will not open.
- You received the wrong file.
- The product is materially different from its description.
- You were charged twice for the same order.
We cannot refund if:
- You changed your mind after downloading.
- The model did not print well because of printer settings, supports or materials.
- You bought the item by mistake but already downloaded it.
How to request help
Email admin@stl3dmodel.com within 14 days of purchase with your order number and a short description (screenshots help). We usually reply within 24–48 hours and will first try to fix the issue or send a corrected file. If we cannot solve it, we will issue a refund to your original payment method.
Chargebacks
Please contact us before opening a dispute — we resolve most issues quickly. Accounts with fraudulent chargebacks may be suspended.